Delivery and Return

TRANSPORT COST:

- FREE for orders whose value exceeds 300 lei
- 18 lei for orders with a value of up to 300 lei

DELIVERY: 

- The products are delivered anywhere in the country (Romania), to the address specified by you, through the express courier company Urgent Cargus (except on Sundays and public holidays).

​ -  The delivery time of the orders is 1-3 working days.

After placing your order online, you will receive a confirmation email / shipment notification.

The customer is contacted by phone by the courier or will receive an SMS notification on the day the package is delivered. If it cannot be contacted by phone, the courier will try to deliver directly to the shipping address without prior notice.

 


RETURN OF THE PRODUCT

According to the Romanian legislation (regulated by GEO 34/2014) you can return the purchased products within 14 calendar days from their purchase.

Under what conditions can I return the products?

The return request must meet at least one of the following cases:

  • The delivered product does not meet the specifications on the online site.

  • The product has a defect. In this case, please contact us as soon as possible and do not break the product label.

  • The product does not have the right size. If you want to exchange with another product or the same product but different size, the shipping fee related to the exchange will be borne by the buyer.

According to the legislation, the money will be reimbursed in the case of one of the above mentioned cases, it will be made in a bank account.

The products do not change and do not return if they show signs of use.


CAREFUL!
The return cost is FREE only if the product is DEFECTIVE. Otherwise, the return cost is borne by the buyer.

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If you want to change / return the product, please contact us at: contact@bliss.ro

To return a product, print and complete the return form.


PLEASE ENTER IN THE PACKAGE THE COMPLETED FORM AND SEND IT TO THE FOLLOWING ADDRESS:

  NAME: SC EVA BLISS SRL
  ADDRESS: Str. Bircii, nr.242, Scornicesti, Jud. Olt Postal Code: 235602
  PHONE: 0739430107

The transport cost is fully borne by the sender. If the product has defects, when the money is returned, the shipping cost is added to the refund amount. The products must be returned together with all the accessories received and in the original packaging with unopened labels. The processing deadline for the return is 14 working days. .
* CANNOT BE RETURNED: panties, swimsuits according to the law (only if the product is defective). "