Delivery and Return
- FREE for orders whose value exceeds 300 lei
- 18 lei for orders up to 300 lei
- The products are delivered anywhere in the country (Romania), to the address specified by you, through the express courier company Urgent Cargus (except Sundays and legal holidays).
- The delivery time of orders is 1-3 working days.
After placing the order online, you will receive a confirmation email/shipment notification.
The customer is contacted by phone by the courier or will receive a notification via SMS on the day the package is delivered. If it is not possible to contact by phone, the courier will try to deliver directly to the shipping address without prior notification.
RETURN OF THE PRODUCT
According to Romanian legislation (regulated by GEO 34/2014) you can return the purchased products within 14 calendar days from their purchase.
Under what conditions can I return the products?
The return request must fulfill at least one of the following cases:
The delivered product does not correspond to the specifications on the online site.
The product has a defect. In this case, please contact us as soon as possible and do not tear the product label.
The product does not have the right size. If you want to exchange with another product or the same product but different size, the transport fee related to the exchange will be borne by the buyer.
According to the legislation, the refund in the case of one of the cases mentioned above, will be made in a bank account.
Products cannot be exchanged or returned if they show signs of use.
The return cost is FREE only if the product is DEFECTIVE. Otherwise, the return cost is borne by the buyer.
If you want to change/return the product, please contact us at: firstname.lastname@example.org
PRODUCT EXCHANGE/RETURN ADDRESS:
NAME: SC EVA BLISS SRL
ADDRESS: Strada Bircii, no. 242, Scornicesti, Jud. Olt Postal Code: 235602
The shipping cost is fully borne by the sender. If the product is defective, when returning the money, the cost of transportation is added to the refund amount. The products must be returned together with all the accessories received and in the original packaging with the labels unopened. The deadline for processing the return is 14 working days .
* CANNOT BE RETURNED: panties, bathing suits according to the law (only if the product is defective)."